Overview
Excelerence ("we," "us," or "our") operates excelerence.com and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
By using our website or submitting our contact form, you agree to the practices described in this policy.
Information We Collect
When you submit our contact form, we collect:
- Name — to address you personally
- Email address — to respond to your inquiry
- Phone number (optional) — to send you SMS follow-up communications if you consent
- Message — the content of your inquiry
We do not collect payment information, government IDs, or sensitive personal data through this website.
How We Use Your Information
We use the information you provide to:
- Respond to your business inquiry
- Send you SMS messages related to your inquiry (if you provided your phone number and consented)
- Send you email follow-up communications
- Maintain internal records of client inquiries
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
SMS Communications
By submitting our contact form and checking the consent box, you agree to receive SMS text messages from Excelerence regarding your inquiry and our services. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for support. You are not required to consent to SMS as a condition of purchasing any goods or services.
SMS communications are sent through GoHighLevel, our CRM and communications platform. Your phone number will not be shared with any other party for marketing purposes.
Third-Party Services
We use the following trusted services to operate our website and communicate with you:
- GoHighLevel — CRM, contact management, email, and SMS delivery
- Cloudflare Turnstile — spam and bot protection on our contact form
- Vercel — website hosting
Each of these providers maintains their own privacy and security practices. We only share the minimum information necessary to operate our services.
Data Retention
We retain inquiry records for as long as necessary to fulfill the purpose for which they were collected, or as required by applicable law. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Opt out of SMS communications by replying STOP to any message
- Opt out of email communications by contacting us directly
Cookies
Our website does not use tracking cookies or advertising pixels. Cloudflare Turnstile may use functional cookies as part of its bot-detection mechanism.
Children's Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Excelerence
(954) 998-6573
Excelerence@gmail.com